If a payment fails, re-check the biller/merchant details and reference number formatting.
Total donation details can be seen in the report,
Troubleshooting BDO Online Payment Issues
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Troubleshoot
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Overview
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How It Works
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Steps
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DONATION DISTRIBUTED
0
b
VOLUNTEER FORCE
0
k
COUNTRIES REACHED
0
+
PEOPLE JOINING
0
k
Security Checks
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For card payments, confirm expiry/CVC, limits, and merchant acceptance requirements.
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For transfers through gateways, ensure the reference number matches the payment instruction exactly.
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If posting time is unclear, keep the confirmation reference and monitor the transaction history for updates.
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Document screenshots or confirmation pages to help resolve disputes or support requests.
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If a payment fails, re-check the biller/merchant details and reference number formatting.
